Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1507 matches

by wacom5
Mon 17. Jan 2022, 07:53
Forum: Pen Tablets
Topic: Problem with Magnetic Force on Wacom Intuos Small Bluetooth
Replies: 1
Views: 70

Re: Problem with Magnetic Force on Wacom Intuos Small Bluetooth

Hello, I'm sorry but I am no able to visualize the issue you are having. Perhaps would be easier to check if if you could make a video and contact our support directly. The EMR field generated by the tablet is really, really weak and not strong enough to pull any physical objects. I think the issue ...
by wacom5
Tue 11. Jan 2022, 08:18
Forum: Drivers
Topic: Problem Programming EK Remote
Replies: 3
Views: 279

Re: Problem Programming EK Remote

Hi, I moved the topic to the Driver section since this is not hardware related. The order in which the combination is pressed should not matter. In other words, it makes no difference if Ctrl or Shift are pressed first. The command will only trigger when all the keys are pressed down and the driver ...
by wacom5
Tue 11. Jan 2022, 07:45
Forum: Pen Tablets
Topic: Intuos Pro turns off
Replies: 1
Views: 211

Re: Intuos Pro turns off

Hello,
Sounds like a connection issue. try a different cable / USB port.
by wacom5
Tue 11. Jan 2022, 07:34
Forum: Pen Displays
Topic: Cintiq 22 toggles only coursor, not desktop
Replies: 1
Views: 86

Re: Cintiq 22 toggles only coursor, not desktop

Hi, That is just the expected behavior. Assigning the"display number" is something the Operating System manages, not the Wacom Driver. https://support.microsoft.com/en-us/windows/how-to-use-multiple-monitors-in-windows-329c6962-5a4d-b481-7baa-bec9671f728a#Category=Windows_10 The Display To...
by wacom5
Mon 10. Jan 2022, 09:12
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 57
Views: 21389

Re: Stuck modifier key issue (Yup, still there.)

Please report this to the support team so we can collect more details and let the driver team know.
by wacom5
Mon 10. Jan 2022, 08:54
Forum: Drivers
Topic: Panasonic and Wacom Components Driver
Replies: 1
Views: 81

Re: Panasonic and Wacom Components Driver

Hi,
If you are getting that message, it's because the driver does not support the hardware as stated here:
https://us.wacom.com/en/feeldriver/

You will need to contact Panasonic for a new driver.
by wacom5
Mon 10. Jan 2022, 08:35
Forum: Pen Displays
Topic: My pen is crashing my photoshop
Replies: 1
Views: 135

Re: My pen is crashing my photoshop

Hi, Check the connections to make sure the cables are properly connected. I assume you are using an adapter with your MacBook Pro so make sure this is working properly as well. If any cable on the Cintiq is not working properly, you can check the manual on how to replace it. If all the cables are wo...
by wacom5
Mon 20. Dec 2021, 14:47
Forum: Drivers
Topic: Disconnected line when pressing express key while drawing.
Replies: 5
Views: 446

Re: Disconnected line when pressing express key while drawing.

Ok, understood.
Can you please check with the support team so they can collect the logs and report this to the driver team?
Thanks in advance.

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