Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1556 matches

by wacom5
Mon 16. May 2022, 07:51
Forum: Pen Displays
Topic: Cintiq 16 Pro (2021) Shoelace artifacts?
Replies: 4
Views: 107

Re: Cintiq 16 Pro (2021) Shoelace artifacts?

Yes, Brad seems to have considerable experience with these devices which is why I was surprised about how this "shoelace" effect is mentioned. Makes it sound like it is unique to the Cintiq Pro 16 (2021) which is obviously not. This effect really is 100% software related since it doesn't o...
by wacom5
Mon 16. May 2022, 07:36
Forum: Drivers
Topic: Express key On-Screen displays on UHD screens
Replies: 1
Views: 24

Re: Express key On-Screen displays on UHD screens

Hi,
There are currently no means to change this but the fixed size should be readable enough. Can you please check with the support team and provide an example of how it looks on your screen so they can double check? Also please provide a few more details about your setup and OS version.
by wacom5
Thu 12. May 2022, 07:10
Forum: Pen Displays
Topic: Cintiq 16 Pro (2021) Shoelace artifacts?
Replies: 4
Views: 107

Re: Cintiq 16 Pro (2021) Shoelace artifacts?

I'm not sure why Brad doesn't mention it but this is not related with the Cintiq 16 Pro itself of the Wacom Drivers for that matter. This "shoelace" effect has been around for a while and it happens in some 3rd party apps and not others with any Wacom device. See some examples below: https...
by wacom5
Mon 9. May 2022, 08:07
Forum: Pen Tablets
Topic: Pen stroke problems when working in Photoshop 2022.
Replies: 1
Views: 181

Re: Pen stroke problems when working in Photoshop 2022.

Hi,
Does it happen with all PS brushes and with other Apps as well?
Does this also happen when you do strokes with the eraser en of the Pen?
by wacom5
Mon 2. May 2022, 11:35
Forum: Pen Displays
Topic: Custom Inset Area for 2nd Display
Replies: 5
Views: 6542

Re: Custom Inset Area for 2nd Display

There are currently no means to change this area.
by wacom5
Mon 2. May 2022, 11:08
Forum: Pen Displays
Topic: Cintiq 16 Pro 2021 fan ?
Replies: 4
Views: 275

Re: Cintiq 16 Pro 2021 fan ?

Experience may vary but I have found no issue with fan noise with the 2021 version and we have seen a lot less claims in the same time span since the release of both versions.
by wacom5
Mon 2. May 2022, 11:05
Forum: Pen Displays
Topic: DVI to DisplayPort vs DVI to USB-C adapter for Cintiq 22HD Windows 10
Replies: 1
Views: 115

Re: DVI to DisplayPort vs DVI to USB-C adapter for Cintiq 22HD Windows 10

Since the maximum res on the Cintiq 22 is only 1080p, there is no difference between using either. Personally, I would leave the USB-C open for other connections since this is the most versatile port.
by wacom5
Mon 2. May 2022, 08:29
Forum: Pen Displays
Topic: lines gets cut off multiple times in the same stroke
Replies: 1
Views: 324

Re: lines gets cut off multiple times in the same stroke

Hi,
Could be an issue with the brush you are using, or a hardware issue with the pen or the pen sensor. I would recommend to check with Customer Support for deeper troubleshooting.
by wacom5
Tue 12. Apr 2022, 12:04
Forum: Pen Tablets
Topic: PTH-660 and 50% core load
Replies: 8
Views: 2485

Re: PTH-660 and 50% core load

Hi, We tested on multiple devices with multiple computers and the load increase is to be expected. It's a limitation of the technology as was also mentioned in the Reddit thread you linked earlier. I have just verified this with my nearly 5 year old Lenovo laptop and an Intuos Pro. The CPU load from...

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