Search found 1567 matches

by wacom5
Wed 13. Jul 2022, 09:16
Forum: Drivers
Topic: Serious problem with the side buttons Hover-click function on Mac
Replies: 5
Views: 2262

Re: Serious problem with the side buttons Hover-click function on Mac

Hi, First of all not need to apologize for venting. And are already looking into way to modernize the forum to make it more accessible and easy to use so stay tuned. We cannot allow pictures due to GDPR rules. I just installed the lastes version of TVPaint demo for Mac (12.4) with the latest Wacom D...
by wacom5
Mon 27. Jun 2022, 07:31
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 1137

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

It may take a while before the data you sent is processed and you get an answer. If it really is related to the latest Mac OS version then it may take a while before this can be resolved as well. I will also do some testing on my end when I get the time.
by wacom5
Wed 22. Jun 2022, 07:40
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 1137

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Thanks for the info. We are checking internally to confirm this. The results so far have not been consistent for every customer.

Could you please also report this to the Support team so that we get as much data as possible?
by wacom5
Wed 22. Jun 2022, 07:27
Forum: Pen Displays
Topic: Uneven responsiveness across the tablet screen
Replies: 1
Views: 222

Re: Uneven responsiveness across the tablet screen

Hi, Do I understand correctly that the device is working fine with the other computer? If that is the case then the problem is definitely inside your main computer. Unfortunately I can't really tell what the actual issue is from that gif. Can you please check in with the Support team for some more i...
by wacom5
Mon 20. Jun 2022, 06:59
Forum: Pen Displays
Topic: MAC does not recognize Cintiq or Pen only Remote
Replies: 2
Views: 339

Re: MAC does not recognize Cintiq or Pen only Remote

Hello Linda, Thanks for all the details. From what you describe, seems like the data connection from the tablet to the Mac via USB is not working. Please make sure the USB cable is properly connected. Avoid using an adapter if possible and if you really need to use one, try a different one. It's oft...
by wacom5
Tue 14. Jun 2022, 07:01
Forum: Pen Displays
Topic: No source signal with Wacom Cintiq Pro 16 (2017)
Replies: 4
Views: 510

Re: No source signal with Wacom Cintiq Pro 16 (2017)

I have never tested this but I don't see why not. It should work as long as the cable is working properly.
by wacom5
Mon 13. Jun 2022, 06:55
Forum: Pen Tablets
Topic: [Intuos Pro Small] Disable the eraser end?
Replies: 7
Views: 9252

Re: [Intuos Pro Small] Disable the eraser end?

Hi,
It is not possible to fully disable the eraser without disabling the other end of the pen as well due to how EMR works. The tablet only know if it is the normal tip or the eraser end once you touch the surface.
by wacom5
Mon 13. Jun 2022, 06:47
Forum: Pen Displays
Topic: No source signal with Wacom Cintiq Pro 16 (2017)
Replies: 4
Views: 510

Re: No source signal with Wacom Cintiq Pro 16 (2017)

Hi,
The Cintiq Pro 16 (2017) should come with the Wacom Link or the Wacom Link Plus adapter so you shouldn't need any extra cables.
http://101.wacom.com/UserHelp/en/Setup1_CintiqPro.htm
by wacom5
Fri 27. May 2022, 06:41
Forum: Pen Tablets
Topic: PTH-660 Intuos Pro M firware Version
Replies: 2
Views: 688

Re: PTH-660 Intuos Pro M firware Version

To clarify, there are 3 possible firmware updates for the Intuos Pro. The Pen, Touch and Bluetooth firmware.
The latest versions for each are the following for the last release (September 2021) are the following:
Touch: 0.0.2.8
Pen: 1.52
Bluetooth: 1.35
by wacom5
Fri 27. May 2022, 06:31
Forum: Pen Displays
Topic: Cintiq 27HD connection to 16" MacBookPro
Replies: 2
Views: 589

Re: Connecting to MacBook Pro

Hi, It will connect with the right adapter. The Cintiq 27 QHD has native HDMI and DisplayPort support. Modern MacBook Pros Only have USB-C (Thunderbolt 3) ports so you will need to find an adapter that will allow you to connect this. The most recent Wacom driver will work on Monterrey and supports t...

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