Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1566 matches

by wacom5
Mon 27. Jun 2022, 07:31
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 493

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

It may take a while before the data you sent is processed and you get an answer. If it really is related to the latest Mac OS version then it may take a while before this can be resolved as well. I will also do some testing on my end when I get the time.
by wacom5
Wed 22. Jun 2022, 07:40
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 493

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Thanks for the info. We are checking internally to confirm this. The results so far have not been consistent for every customer.

Could you please also report this to the Support team so that we get as much data as possible?
by wacom5
Wed 22. Jun 2022, 07:27
Forum: Pen Displays
Topic: Uneven responsiveness across the tablet screen
Replies: 1
Views: 83

Re: Uneven responsiveness across the tablet screen

Hi, Do I understand correctly that the device is working fine with the other computer? If that is the case then the problem is definitely inside your main computer. Unfortunately I can't really tell what the actual issue is from that gif. Can you please check in with the Support team for some more i...
by wacom5
Mon 20. Jun 2022, 06:59
Forum: Pen Displays
Topic: MAC does not recognize Cintiq or Pen only Remote
Replies: 2
Views: 173

Re: MAC does not recognize Cintiq or Pen only Remote

Hello Linda, Thanks for all the details. From what you describe, seems like the data connection from the tablet to the Mac via USB is not working. Please make sure the USB cable is properly connected. Avoid using an adapter if possible and if you really need to use one, try a different one. It's oft...
by wacom5
Tue 14. Jun 2022, 07:01
Forum: Pen Displays
Topic: No source signal with Wacom Cintiq Pro 16 (2017)
Replies: 4
Views: 266

Re: No source signal with Wacom Cintiq Pro 16 (2017)

I have never tested this but I don't see why not. It should work as long as the cable is working properly.
by wacom5
Mon 13. Jun 2022, 06:55
Forum: Pen Tablets
Topic: [Intuos Pro Small] Disable the eraser end?
Replies: 7
Views: 8931

Re: [Intuos Pro Small] Disable the eraser end?

Hi,
It is not possible to fully disable the eraser without disabling the other end of the pen as well due to how EMR works. The tablet only know if it is the normal tip or the eraser end once you touch the surface.
by wacom5
Mon 13. Jun 2022, 06:47
Forum: Pen Displays
Topic: No source signal with Wacom Cintiq Pro 16 (2017)
Replies: 4
Views: 266

Re: No source signal with Wacom Cintiq Pro 16 (2017)

Hi,
The Cintiq Pro 16 (2017) should come with the Wacom Link or the Wacom Link Plus adapter so you shouldn't need any extra cables.
http://101.wacom.com/UserHelp/en/Setup1_CintiqPro.htm
by wacom5
Fri 27. May 2022, 06:41
Forum: Pen Tablets
Topic: PTH-660 Intuos Pro M firware Version
Replies: 2
Views: 514

Re: PTH-660 Intuos Pro M firware Version

To clarify, there are 3 possible firmware updates for the Intuos Pro. The Pen, Touch and Bluetooth firmware.
The latest versions for each are the following for the last release (September 2021) are the following:
Touch: 0.0.2.8
Pen: 1.52
Bluetooth: 1.35
by wacom5
Fri 27. May 2022, 06:31
Forum: Pen Displays
Topic: Cintiq 27HD connection to 16" MacBookPro
Replies: 2
Views: 433

Re: Connecting to MacBook Pro

Hi, It will connect with the right adapter. The Cintiq 27 QHD has native HDMI and DisplayPort support. Modern MacBook Pros Only have USB-C (Thunderbolt 3) ports so you will need to find an adapter that will allow you to connect this. The most recent Wacom driver will work on Monterrey and supports t...
by wacom5
Wed 18. May 2022, 06:46
Forum: Pen Displays
Topic: Cintiq 27" calibration & Mac Studio
Replies: 1
Views: 351

Re: Cintiq 27" calibration & Mac Studio

Hi, I think this answers both your questions: Is the Cintiq 27 QHD supported by the Wacom Color Manager software version 1.6.0 (or above) in Mac OSX 10.15 Catalina? What color calibration tools do you recommend? Does Cintiq 27QHD support DDC/CI? We have not tested 3rd party calibration tools with th...

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