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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
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New Operating System releases:
macOS 13 Ventura support: Is there a driver for macOS 13, Ventura?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup:
Setting up the Wacom driver with macOS
and
Troubleshooting the Wacom driver on Mac Video Series

Search found 16 matches

by yariv6131
Thu 24. Nov 2022, 12:13
Forum: Pen Displays
Topic: Discontinuing support for Cintiq24HD Touch on Mac OS ventura
Replies: 0
Views: 68

Discontinuing support for Cintiq24HD Touch on Mac OS ventura

Please note that the 6.4.0 driver does not support the products listed below: Intuos (CTH-480, CTL-480, CTH-680, CTL-680) Intuos 5 (PTH-450, PTK-450, PTH-650, PTK-650, PTH-850) Cintiq 24HD (DTH-2400, DTK-2400) Cintiq Companion (DTH-W1300) Cintiq Companion Hybrid (DTH-A1300) My question is can we not...
by yariv6131
Mon 31. Oct 2022, 17:41
Forum: Pen Displays
Topic: Mac Book Air 2022 M2, Cintiq 24HD Touch Not recognized when plugged in
Replies: 1
Views: 232

Mac Book Air 2022 M2, Cintiq 24HD Touch Not recognized when plugged in

I have a new Macbook Air Running the Monterey M2 and I put my Cintiq 24HD Touch in and its not recognized at all. The driver doesn't detect it. Am I missing something. It works on all my other Intel based machines. Is it not compatible with my model.
by yariv6131
Tue 20. Sep 2022, 10:07
Forum: Pen Displays
Topic: Rumors of new Cintiq27 4K
Replies: 6
Views: 1157

Re: Rumors of new Cintiq27 4K

I think there are no pro products planned. Wacom needs to focus on the entry level because that is where the money is
by yariv6131
Sun 3. Jul 2022, 06:14
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 2584

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

They told me that it is a universal problem with 12.4 and it will be fixed in the coming driver
by yariv6131
Thu 23. Jun 2022, 11:02
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 2584

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

I spoke with support and sent them my log files and everything they requested. If you read reddit you'll find that this is certainly the case and the solution is that 12.4 simply isn't supported by your drivers. Support never got back to me after asking me for all the information.
by yariv6131
Mon 20. Jun 2022, 08:55
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 2584

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Conclusion: I rolled back to 12.3.1 and it all works just fine .

12.4 should be officially noted by wacom as not compatible with the current driver sets.

Thank you for your help.
by yariv6131
Sun 19. Jun 2022, 12:27
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 2584

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

I followed your instructions and to no avail I still can't get palm rejection, touch or drawing to work under 12.4
by yariv6131
Sun 19. Jun 2022, 10:53
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 2584

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Hello,
Thank you for the support. I believe that issue is the incompatibility of drivers with 12.4
https://www.reddit.com/r/wacom/comments ... 15_cintiq/
by yariv6131
Wed 15. Jun 2022, 20:11
Forum: Pen Displays
Topic: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable
Replies: 8
Views: 2584

Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

https://www.dropbox.com/s/s229gk862rs0psq/Screen%20Recording%202022-06-15%20at%2010.01.57%20PM.mov?dl=0 Here is a link to the issue I have.In Bootcamp the issue does not exist. A few days back everything was fine, Monterey must have updated to 12.4 and then I had this issue where palm rejection is b...
by yariv6131
Sun 30. May 2021, 06:18
Forum: Drivers
Topic: Mac OS big Sur Photoshop Gestures in 2021 flipped X,Y on CIntiq 24HD Touch
Replies: 0
Views: 3424

Mac OS big Sur Photoshop Gestures in 2021 flipped X,Y on CIntiq 24HD Touch

It was working just a few versions ago just fine. WHen I move right it pans left, I pan up it pans down. Also the zooming isn't as active as it was in previous versions. Curious what you guys are experiencing.

I am on Mac OS big sur

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