Wacom Forum - Wacom Europe GmbH

Oh, thanks a lot for the information. I can see the Touch, and the Pen firmware here are correct: https://ibb.co/58KRcdX But can't find the bluetooth version, and its connected by bluetooth while I access to it's diagnosis. The only version of bluetooth I could find is on Windows bluetooth propertie...

I've spoken with Loupedeck Technical Service and they said are investigating it, but they are not able to replicate the problem. I've recorded a video showing how only happens with the PTH-660 on bluetooth and not with other wacom devices. https://www.youtube.com/watch?v=qsDnXVckmUs I'm starting to ...

I would like to know what's the newest Firmware version for PTH-660 Intuos Pro M. Mine is 1.5.2.0 https://ibb.co/MVPM7L9 To see the firmware version you have to open the tablet properties, at the bottom-left there is a button called About and press the next button https://ibb.co/Rb29rdL I would like...

You're right, thanks a lot!

I have a problem with my Intuos pro M by bluetooth when I start Loupedeck software. If I have the Intuos Pro M connected via bluetooth and execute the loupedeck software (this issue does not need to have Loupedeck CT plugged in) when I move the cursor on Win10, either touch or pen, every 4 seconds, ...

Ok thanks.

I thought the flashing orange led on the right side of the Intuos pro M when is at 100% Charged was telling me to unplug it.

Hi, I have an Intuos Pro S and Intuos Pro M, both have a battery inside, not removable, and in some cases I need to have the tablet always connected via usb, so battery is always at 100%. Isn't that bad for the battery? could be dangerous after years having it always connected and charging? As far a...

Ok, thanks a lot for the information!

Hi, I have 2 questions about fans inside Cintiq. 1. First one is, why does Cintiq 27 QHD has 2 fans inside? I've been using a Cintiq 27 QHD touch for about 3 years, and I have seen a picture where this Cintiq have 2 fans, but never heard any noise in my Cintiq 27QHD Touch. So, could be that my cinti...

Thanks, good to know.