Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 19 matches

by SamxFisher
Sun 25. Jul 2021, 19:52
Forum: Pen Displays
Topic: Fans in Cintiq
Replies: 2
Views: 849

Re: Fans in Cintiq

Ok, thanks a lot for the information!
by SamxFisher
Wed 21. Jul 2021, 20:39
Forum: Pen Displays
Topic: Fans in Cintiq
Replies: 2
Views: 849

Fans in Cintiq

Hi, I have 2 questions about fans inside Cintiq. 1. First one is, why does Cintiq 27 QHD has 2 fans inside? I've been using a Cintiq 27 QHD touch for about 3 years, and I have seen a picture where this Cintiq have 2 fans, but never heard any noise in my Cintiq 27QHD Touch. So, could be that my cinti...
by SamxFisher
Wed 26. Aug 2020, 21:35
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 9431

Re: [Windows] Driver 6.3.40-2 bug - Express Keys stuck

Thanks, good to know.
by SamxFisher
Tue 18. Aug 2020, 19:24
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 9431

Re: Driver 6.3.40-2 bug - Express Keys stuck

I have exactly the same problem with the 3rd express key, its commonly assigned as an ALT key, it gets stuck, if I press Left ALT key from a keyboard it unlocks the ALT key but then the 3rd express key wont work anymore until I restart Windows 10. It happened to me with a cintiq 27QHD Touch on Win10...
by SamxFisher
Sat 18. Jul 2020, 10:47
Forum: Pen Displays
Topic: How good is the touch feature?
Replies: 8
Views: 5696

Re: How good is the touch feature?

I have a cintiq 27QHD and a Mobile Studio Pro 13 (2016), I never use touch functinality and pen at same time, but I like to have touch functionality for some specific situations, when I use the wacom in horizontal or at an angle and can't access to the keyboard or mouse, I activate the touch and can...
by SamxFisher
Sun 12. Jul 2020, 10:29
Forum: Pen Computers
Topic: Studio Pro 13 battery manager
Replies: 3
Views: 3908

Re: Studio Pro 13 battery manager

By the way, I'm not sure what Battery manager really does. As I understand, If you configure it on Desktop mode, what really does is prevent the battery to be charged more than 80% to avoid overcharging. So, when the battery reach the 80%, it stops charging and the MSP just works with the external p...
by SamxFisher
Mon 22. Jun 2020, 09:41
Forum: Pen Computers
Topic: Studio Pro 13 battery manager
Replies: 3
Views: 3908

Re: Studio Pro 13 battery manager

Oh nice, ok thank you a lot.
by SamxFisher
Fri 19. Jun 2020, 16:29
Forum: Pen Computers
Topic: Studio Pro 13 battery manager
Replies: 3
Views: 3908

Studio Pro 13 battery manager

Hi, I have the Wacom Mobile Studio Pro 13, 64gb ssd, 4gb ram and intel i5-6267U. some weeks ago I received an email from wacom with instructions to install the Battery Manager app. When I see my MSP13 model in diagnostics from the Wacom Desktop center, it says model is DTH-W1320, but it does not app...
by SamxFisher
Wed 21. Nov 2018, 20:45
Forum: Apps and Services
Topic: What happened to my bundle software?
Replies: 2
Views: 5048

Re: What happened to my bundle software?

ok thanks.
by SamxFisher
Tue 13. Nov 2018, 11:16
Forum: Apps and Services
Topic: What happened to my bundle software?
Replies: 2
Views: 5048

What happened to my bundle software?

I've purchased an Intuos art and a cintiq 22hd that comes with bundle software, but now if I go to the software library it tells me there is no software for this products. I remember corel painter essentials 5 was given in the cintiq 22hd, but now it keeps telling me there is no software with cintiq...

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