Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 26 matches

by SamxFisher
Tue 18. Aug 2020, 19:24
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 11819

Re: Driver 6.3.40-2 bug - Express Keys stuck

I have exactly the same problem with the 3rd express key, its commonly assigned as an ALT key, it gets stuck, if I press Left ALT key from a keyboard it unlocks the ALT key but then the 3rd express key wont work anymore until I restart Windows 10. It happened to me with a cintiq 27QHD Touch on Win10...
by SamxFisher
Sat 18. Jul 2020, 10:47
Forum: Pen Displays
Topic: How good is the touch feature?
Replies: 8
Views: 7061

Re: How good is the touch feature?

I have a cintiq 27QHD and a Mobile Studio Pro 13 (2016), I never use touch functinality and pen at same time, but I like to have touch functionality for some specific situations, when I use the wacom in horizontal or at an angle and can't access to the keyboard or mouse, I activate the touch and can...
by SamxFisher
Sun 12. Jul 2020, 10:29
Forum: Pen Computers
Topic: Studio Pro 13 battery manager
Replies: 3
Views: 4758

Re: Studio Pro 13 battery manager

By the way, I'm not sure what Battery manager really does. As I understand, If you configure it on Desktop mode, what really does is prevent the battery to be charged more than 80% to avoid overcharging. So, when the battery reach the 80%, it stops charging and the MSP just works with the external p...
by SamxFisher
Mon 22. Jun 2020, 09:41
Forum: Pen Computers
Topic: Studio Pro 13 battery manager
Replies: 3
Views: 4758

Re: Studio Pro 13 battery manager

Oh nice, ok thank you a lot.
by SamxFisher
Fri 19. Jun 2020, 16:29
Forum: Pen Computers
Topic: Studio Pro 13 battery manager
Replies: 3
Views: 4758

Studio Pro 13 battery manager

Hi, I have the Wacom Mobile Studio Pro 13, 64gb ssd, 4gb ram and intel i5-6267U. some weeks ago I received an email from wacom with instructions to install the Battery Manager app. When I see my MSP13 model in diagnostics from the Wacom Desktop center, it says model is DTH-W1320, but it does not app...
by SamxFisher
Wed 21. Nov 2018, 20:45
Forum: Apps and Services
Topic: What happened to my bundle software?
Replies: 2
Views: 5773

Re: What happened to my bundle software?

ok thanks.
by SamxFisher
Tue 13. Nov 2018, 11:16
Forum: Apps and Services
Topic: What happened to my bundle software?
Replies: 2
Views: 5773

What happened to my bundle software?

I've purchased an Intuos art and a cintiq 22hd that comes with bundle software, but now if I go to the software library it tells me there is no software for this products. I remember corel painter essentials 5 was given in the cintiq 22hd, but now it keeps telling me there is no software with cintiq...
by SamxFisher
Sun 28. Oct 2018, 13:08
Forum: Pen Computers
Topic: MobileStudio Pro 13 fan rattle sound and low air
Replies: 2
Views: 5714

Re: MobileStudio Pro 13 fan rattle sound and low air

ok thanks a lot mcpatto.

I purchased it on amazon, and I replaced for another one.

It arrived me today, and now this one is working great, temps are lower and there is no rattling sound anymore.

Yay! Now I'm happy!
by SamxFisher
Sat 27. Oct 2018, 23:48
Forum: Pen Computers
Topic: MobileStudio Pro 13 fan rattle sound and low air
Replies: 2
Views: 5714

MobileStudio Pro 13 fan rattle sound and low air

I just purchased a Wacom MobileStudio Pro 13 i5, and I noticed there are 2 main fans on the right side, one on top-right, and another one on bottom-right side. The top-right fan seems to work perfectly, it takes out so much air outside, its hot, but its the normal kind of hot air comes out from a ta...
by SamxFisher
Tue 11. Apr 2017, 21:09
Forum: Pen Displays
Topic: Dark stains on Cintiq 22HD
Replies: 23
Views: 33463

Re: Dark stains on Cintiq 22HD

Nothing for now, I'm from Spain and I don't want to send my cintiq to Germany or another country for a month and expose to receive it broken for a delivery accident. This case, is not enough annoying for me, at least only in bright colors and the position of bottom-left corner, but there are 2 thing...

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