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When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
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See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Wacom Drivers for ConceptD 9????

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Posts: 1
Joined: Sun 23. May 2021, 01:29

Wacom Drivers for ConceptD 9????

Postby hannibaj2 » Sun 23. May 2021, 01:47

Hello everyone, this is my first post.

I am a long time user of many wacom products, Mobile studio Pro 16, over 5 Cintiqs of various sizes, and plenty tablet pc's dating back to 2005

I just purchased the following Laptop with Wacom EMR digitizer:

https://www.acer.com/ac/en/US/content/c ... nceptd9pro

Very expensive machine, $6,100.00 to be exact. Nice 17.3 inch screen and power internals. However the pen is terrible. basically the finger touch works but pen doesn't work at all. All I have is a hovering dot that cant input. I cant double click, icons stick like glue without touching them. There is no Wintab on drawing software like Toon Boom Storyboard Pro (My work software)

I can not calibrate the pen on the Tablet Options within Windows control panel. Once I select setup for the pen the pen does not register input on the display.

The pen only works with Windows Ink, but it leaves a trail on the stroke if I hover the pen. Acer Support page does not have any Wacom driver for it either.

Is there an existing Wacom driver for all current EMR pens for download?

Or should I return the unit? The unit was purchased mainly for storyboarding, but for that to happen the pen have to work as it suppose to

Thanks in advanced!

Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Drivers for ConceptD 9????

Postby wacom5 » Tue 25. May 2021, 15:58

Hi, welcome to the forum.
We do have a driver for this type of devices but you must contact ACER to understand better how their pen implementation is working.
Need immediate help? Contact our Support: https://support.wacom.com

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