Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

ExpressKey Remote questions

Everything related to drivers
Mayestro
Posts: 8
Joined: Wed 23. Sep 2020, 21:14

ExpressKey Remote questions

Postby Mayestro » Thu 7. Oct 2021, 15:13

The Express remote sometimes doesn't respond at all. Possibly a bluetooth problem?

The USB Cable is only for charging right? the Connection is always Bluetooth?

wacom5
Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: ExpressKey Remote questions

Postby wacom5 » Fri 8. Oct 2021, 06:40

Mayestro wrote:The Express remote sometimes doesn't respond at all. Possibly a bluetooth problem?

The Remote connects wirelessly using the USB dongle that it comes with. If you have a Cintiq Pro 24 or 32, the USB dongle comes connected to a USB slot in the back of the Cintiq Pro.
See the manual here: http://101.wacom.com/UserHelp/en/TOC/EKR-100.html

Mayestro wrote:The USB Cable is only for charging right? the Connection is always Bluetooth?

Yes, it cannot be connected via USB. The port is only for charging the battery.
Need immediate help? Contact our Support: https://support.wacom.com


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