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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Tablet not working at first startup

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abacus2121
Posts: 1
Joined: Wed 17. Nov 2021, 08:33

Tablet not working at first startup

Postby abacus2121 » Wed 17. Nov 2021, 08:46

Since updating to the Tablet_6.3.44-3 driver, my Intuos Pro M is most of the time not immediately recognized by windows(10) at startup. I have to connect a wired mouse in order to restart the computer (PC) and usually the tablet works fine after that. This is however quite annoying. maybe a conflict with a standard Windows driver? Is there a way to overcome this?

wacom5
Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: Tablet not working at first startup

Postby wacom5 » Wed 17. Nov 2021, 14:25

Hi,
Sounds like an issue with the Windows USB driver not starting properly.
Check your device manager and check if there are any pending Windows Updates.
If you have a desktop computer, try a different USB port.
You can also try a driver reinstall using these steps: https://support.wacom.com/hc/en-us/articles/1500011495022-How-do-I-uninstall-manually-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer-
If the issue persists, please check with the support team.
Need immediate help? Contact our Support: https://support.wacom.com


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