Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

no connected devices

Everything related to drivers
feifoveir
Posts: 2
Joined: Thu 9. Dec 2021, 19:33

no connected devices

Postby feifoveir » Thu 9. Dec 2021, 19:39

On a new computer, I installed the drivers and reinstalled it several times, but the application does not see the tablet and there is no difference from pressing during operation. But at the same time, everything is fine on the old laptop, I have installed drivers on it for a long time.
one by wacom 2 medium 254

wacom5
Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: no connected devices

Postby wacom5 » Fri 10. Dec 2021, 13:20

The way you describe it, seems like a connection issue so check your USB ports and make sure you don't use any hubs if possible.
Need immediate help? Contact our Support: https://support.wacom.com

feifoveir
Posts: 2
Joined: Thu 9. Dec 2021, 19:33

Re: no connected devices

Postby feifoveir » Sun 12. Dec 2021, 12:51

wacom5 wrote:The way you describe it, seems like a connection issue so check your USB ports and make sure you don't use any hubs if possible.

i connected directly to the motherboard and the effect is the same.

maschl
Posts: 3
Joined: Sun 28. Jul 2019, 08:08

Re: no connected devices

Postby maschl » Sun 12. Dec 2021, 14:01

I have the same issue.

Point is, they want you to "upgrade" a perfectly fine working tablet, so the driver "can't find" yours. I have an Intuos 4, which also apparently is no longer supported.
Install an older version and hope Photoshop doesn't break it! Because that's why I even thought about updating the driver :-(

maschl
Posts: 3
Joined: Sun 28. Jul 2019, 08:08

Re: no connected devices

Postby maschl » Sun 12. Dec 2021, 14:42

6.3.40-3 seems to be the last working driver, before you go through the not-so-great loop of install, restart, uninstall, restart etc etc etc.

Edit: there's a "final driver notice" on the drivers download page. If you don't look properly, like I did, you'll find yourself without a tablet.

Btw: the "projection area" settings are mentioned in the Display switching section, but no longer accessible. I'll try to download an english driver version if possible, this looks like an UI problem with loooong tab translations


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