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Disconnected line when pressing express key while drawing.

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NonaRandom
Posts: 3
Joined: Sun 19. Dec 2021, 01:41

Disconnected line when pressing express key while drawing.

Postby NonaRandom » Sun 19. Dec 2021, 01:57

Since version 6.3.44, there is a new bug that whenever I touch or press the express key while drawing, the pen will lose pressure sensibility, this is very annoying because I often rest my hand on the express keys. Downgrade to version 6.3.43 fixed it but I still want to use the newer version.
Here's the video of the bug . I'm using Intuous Pro L
https://www.youtube.com/watch?v=t3lKr_Vyr1s

wacom5
Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: Disconnected line when pressing express key while drawing.

Postby wacom5 » Mon 20. Dec 2021, 07:43

Hi,
You mean the touch ring right? At least that is what you use in the video. When you use it in the video, can you let us know which function it is supposed to be performing? The touch ring will perform any action (scrool, zoom, etc) or key stroke assigned to it. Most likely its the assigned action or keystroke that is really interfering with the pen stroke and not the button itself. Try a few different settings and check what the results are.
Please also report this to the support team so we can collect the details and get this to the driver team.
Need immediate help? Contact our Support: https://support.wacom.com

NonaRandom
Posts: 3
Joined: Sun 19. Dec 2021, 01:41

Re: Disconnected line when pressing express key while drawing.

Postby NonaRandom » Mon 20. Dec 2021, 09:49

Both the touch ring and the buttons cause disconnected lines, all the tablet buttons are disabled so they serve no function.
Here's a better video.
https://www.youtube.com/watch?v=HScqzy_auH4

wacom5
Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: Disconnected line when pressing express key while drawing.

Postby wacom5 » Mon 20. Dec 2021, 14:47

Ok, understood.
Can you please check with the support team so they can collect the logs and report this to the driver team?
Thanks in advance.
Need immediate help? Contact our Support: https://support.wacom.com

NonaRandom
Posts: 3
Joined: Sun 19. Dec 2021, 01:41

Re: Disconnected line when pressing express key while drawing.

Postby NonaRandom » Tue 21. Dec 2021, 01:45

How do I contact the support team?

wacom5
Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: Disconnected line when pressing express key while drawing.

Postby wacom5 » Tue 21. Dec 2021, 12:54

You can open a ticket in the link below:
https://support.wacom.com/hc/en-us/requests/new
Need immediate help? Contact our Support: https://support.wacom.com


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