Using the MSP as a PC screen. Thunderbolt with adapter.

[JyriKilpelainen]

Just checked, I have the same version.

Interesting. Could this be a cable issue? So far I've tested 3 different USB-C -> USB-C cables:
- This Belkin one: https://www.belkin.com/us/p/P-F2CD082/
- MacBook Pro's own charging cable
- Google Nexus 6P's data cable

What is also odd is that Wacom is saying above that the Desktop Mode should not work after the BIOS updates and yet there are two users who say otherwise.

Edit: Do you have MSP 13 or 16? We have 13.

Edit 2: I've also used the "Reset this PC" from Windows 10 to reinstall it but that didn't help either.

We got pretty similar setups, so I don't think it's the cable. I also have the MSP 13 (128gb-8gbram) and tested with the macbook charging cable, but that one does not work at all, as it doesn't support data.

I also tested with the Nexus 5x cable, which I think it's the same as the 6P. That one works as intended, but I get some input lag, so I ordered a thunderbolt cable: https://www.startech.com/Cables/thunder ... LT34MM50CM

Your Nexus cable should work, and the Belkin TB should definitely work. Must be something else. Just to rule out everything, you're using the center port, right?

Yes, I'm using the center port. I've tried all port combinations between MSP and MBP but no success. Our MSP is the one with i7, 16GB RAM and 512GB SSD. I believe your device is i5 so that is one difference.

[mcpatto]

Yes, I'm using the center port. I've tried all port combinations between MSP and MBP but no success. Our MSP is the one with i7, 16GB RAM and 512GB SSD. I believe your device is i5 so that is one difference.

Yeah, it may be that.

Well for me it works perfectly. Installed all updates including the Bios. I am connecting to a 2017 macbook pro using a usb-c cable.

Can you tell us which version of MSP and processor you have?

[DanielleG]

MSP 16 top model, so i7 512gb 16gb ram.

[mcpatto]

Thanks! So it's not that :/

[JyriKilpelainen]

After reading your experiences, I'm starting to wonder if our MSP 13 is broken in some way...

[JyriKilpelainen]

I took some photos and a video of our setup and the problem:
https://drive.google.com/open?id=1fM6dK4d1MTQbYb3gxB5rgKmhmsdViPDc

[mcpatto]

After reading your experiences, I'm starting to wonder if our MSP 13 is broken in some way...

One thing that occurred me was that I increased the video memory to 512 on the bios, just right after buying. Don't know if it can relate somehow to the fact that I'm able to use desktop mode, but just wanted to share the info.

[JyriKilpelainen]

After reading your experiences, I'm starting to wonder if our MSP 13 is broken in some way...

One thing that occurred me was that I increased the video memory to 512 on the bios, just right after buying. Don't know if it can relate somehow to the fact that I'm able to use desktop mode, but just wanted to share the info.

I have video memory set at 512 as well and it still doesn't work.

[JyriKilpelainen]

Well, after a few tweets and now we finally got someone from customer support to answer our support case. Let's see if they have some suggestions what to do.

[BatmansTablet]

Yeah I would really like to get this working as it is a function I paid for.

This isn't a cheap mobile phone. It is a full-size portable media studio.