Mobile Studio Pro 2016: Reload Windows?

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
zippitt
Posts: 8
Joined: Tue 2. Jan 2018, 22:57

Mobile Studio Pro 2016: Reload Windows?

Postby zippitt » Wed 23. Feb 2022, 02:23

Does anyone have a link on how to reload a Mobile Studio Pro, can we use our own copy of Windows, or does it have to be WACOM ISO?

wacom5
Posts: 1572
Joined: Tue 8. Aug 2017, 14:35

Re: Mobile Studio Pro 2016: Reload Windows?

Postby wacom5 » Wed 23. Feb 2022, 08:30

You can see the recommended options to restore Windows from here: https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options
Alternatively, you can also boot up to the recovery tool (while having the unit turned off > Press and hold the Volume Up and Down buttons and power the device ON).
Once your system is restored, download the Driver bundle for your MSP from here: https://wacom.box.com/s/w0h954ldgjs8wvap8hsg4seumsjyckh6
Inside you will find a text file named "MSP Driver Installation steps", be sure to open this one first and follow the installation order there described.
After installing these drivers, restart the unit and be sure to run all Windows updates until none is available.
As a last step, proceed to install the latest tablet driver from here: https://www.wacom.com/support/product-support/drivers
Need immediate help? Contact our Support: https://support.wacom.com

zippitt
Posts: 8
Joined: Tue 2. Jan 2018, 22:57

Re: Mobile Studio Pro 2016: Reload Windows?

Postby zippitt » Wed 23. Feb 2022, 16:14

Thank you, appreciated!


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