Mobile Studio Pro 16 screen flickering

Cintiq Companion, Cintiq Companion Hybrid, Cintiq Companion 2 and MobileStudio Pro
MizuKatsu
Posts: 2
Joined: Sun 10. Apr 2022, 22:50

Mobile Studio Pro 16 screen flickering

Postby MizuKatsu » Mon 11. Apr 2022, 00:06

Hello. Looks like it's time to make a post here, because I'm about to go crazy. This is my third (!) MSP. It was refurbished, but had a problem so it was replaced two times and third time there were some fixes. But now there's an issue because of which the tablet was replaced before, I mean the screen flickering while I'm drawing in PS or just scrolling pages in my browser. I've noticed that before the last windows and photoshop update the screen flickered less often, (in PS only when I used Liquify tool). I tried to reinstall all the drivers and windows, now I have the latest drivers but it doesn't work. I don't know if it's an Intel's fail or a hardware problem, but today I tried to install the old Intel drivers (154014.4352) as someone advised on this forum. I also tried to install Nvidia driver (471.68), but it also didn't work. Tried to set Nvidia card as default for PS and Chrome browser - no result. I've searched this problem everywhere, but seems like it's quite rare, so I'm lucky because it appeared twice in my devices...Don't know what to do, my work depends on this tablet. Is there someone who have solved this problem? Or maybe there are some programs that could help check what causes the problem? If you need any additional info - pls let me know.
Also, have you seen something like this? :D
https://i.postimg.cc/HWQzM7W9/photo-202 ... -00-47.jpg

wacom5
Posts: 1572
Joined: Tue 8. Aug 2017, 14:35

Re: Mobile Studio Pro 16 screen flickering

Postby wacom5 » Mon 11. Apr 2022, 08:29

Hi,
For the most accurate troubleshooting possible, please make sure the system is updated and that you have all the latest drivers installed (including the intel one you rolled back) and contact our support team as soon as you can.
Need immediate help? Contact our Support: https://support.wacom.com

MizuKatsu
Posts: 2
Joined: Sun 10. Apr 2022, 22:50

Re: Mobile Studio Pro 16 screen flickering

Postby MizuKatsu » Fri 15. Apr 2022, 20:33

wacom5 wrote:Hi,
For the most accurate troubleshooting possible, please make sure the system is updated and that you have all the latest drivers installed (including the intel one you rolled back) and contact our support team as soon as you can.


I did it, thanks. Also, looks like it was the latest windows update - I deleted it and now it's kinda okay (but the screen still flickers sometimes)..


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