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New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Fans in Cintiq

Wacom One, Cintiq and Cintiq Pro
Posts: 26
Joined: Tue 7. Feb 2017, 19:49

Fans in Cintiq

Postby SamxFisher » Wed 21. Jul 2021, 20:39

Hi, I have 2 questions about fans inside Cintiq.

1. First one is, why does Cintiq 27 QHD has 2 fans inside?
I've been using a Cintiq 27 QHD touch for about 3 years, and I have seen a picture where this Cintiq have 2 fans, but never heard any noise in my Cintiq 27QHD Touch. So, could be that my cintiq fans are broken?


2. I'm thinking of getting a cintiq pro 16 because I've heard that it has fans to refresh the screen, are the cintiq pro 16 fans for cooling the screen glass? or it's only for cooling internal components? I get so tired to feel the hot zones on my hand when I use my Cintiq 27QHD touch, and would like to know if cintiq pro 16 screen is always cool.

Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: Fans in Cintiq

Postby wacom5 » Thu 22. Jul 2021, 07:14

Hi Sam,

Yes, there are fans inside some of our pen displays. These are there to cool down the internal components that warm up when electricity courses through them.

While cooling down the back of the device, the fans are not meant to cool down the front of the display. The air is only blowing through the back of the device an not the front.
Most of the heat you get on the surface, comes from the LCD backlight. Here you can try lowering the brightness which should help the display keeping a lower temperature. However, the LCD will always warm up a little. This is inevitable.
Need immediate help? Contact our Support: https://support.wacom.com

Posts: 26
Joined: Tue 7. Feb 2017, 19:49

Re: Fans in Cintiq

Postby SamxFisher » Sun 25. Jul 2021, 19:52

Ok, thanks a lot for the information!

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