Wacom Cintiq Companion 2 shows the Monitor Information Screen Everytime

Wacom One, Cintiq and Cintiq Pro
kayo1993
Posts: 1
Joined: Sun 7. Nov 2021, 20:14

Wacom Cintiq Companion 2 shows the Monitor Information Screen Everytime

Postby kayo1993 » Sun 7. Nov 2021, 20:20

Whenver I start my computer or even plug in the USB, the Monitor Information screen keeps showing up. I've reinstalled the drivers as well as my graphics card drivers to the latest versions and the Monitor Information screen still keeps showing up. How do I prevent the Monitor Information Screen to stop showing up? The Monitor Information shows the Signal Timing, Monitor Serial No., Backlight on Time, SOC FW Version.

wacom5
Posts: 1569
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq Companion 2 shows the Monitor Information Screen Everytime

Postby wacom5 » Mon 8. Nov 2021, 10:33

Hi,
Can you be more clear about how you using the Companion 2 and which steps you are doing exactly?
By monitor information, do you mean "No Input Signal" message or something else? What do you do to fix the issue?
Are you using any external monitors or using the Companion 2 in hybrid mode?
There is no setting that I am aware that can change this.
Need immediate help? Contact our Support: https://support.wacom.com

kane12
Posts: 2
Joined: Thu 3. Mar 2022, 11:56

Re: Wacom Cintiq Companion 2 shows the Monitor Information Screen Everytime

Postby kane12 » Mon 14. Mar 2022, 04:05

Also wanted to know this


Return to “Pen Displays”