Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Display for cintiq 16 does not exist.

Wacom One, Cintiq and Cintiq Pro
JUKres
Posts: 1
Joined: Sun 30. Jan 2022, 18:09

Display for cintiq 16 does not exist.

Postby JUKres » Sun 30. Jan 2022, 18:13

Going into my setting on MacOS, I find no display for this cintiq.
Attempting to launch the display settings within wacom center, yields me no results because a display device such as a "cintiq or mobile studio pro" need to be present. When this thing is literally plugged into the computer. I can use the pen and calibration of it just fine, but I can't see anything, which is annoying because that is the point of having a cintiq.

wacom5
Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: Display for cintiq 16 does not exist.

Postby wacom5 » Mon 31. Jan 2022, 08:59

Hi,
To be clear, are you getting an image on the Cintiq 16 at all?
Please make sure everything is plugged correctly. If you are using an adapter to connect the HDMI cable to the Mac, make sure this adapter is not defective.
Then please contact our customer support team for more advanced troubleshooting.
Need immediate help? Contact our Support: https://support.wacom.com


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