Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Fan Noise (Cintiq 16 Pro)

Wacom One, Cintiq and Cintiq Pro
BSalem
Posts: 6
Joined: Mon 18. Jan 2021, 12:14

Fan Noise (Cintiq 16 Pro)

Postby BSalem » Fri 13. May 2022, 14:00

I'm having annoying noise coming out of the back fans in my cintiq, opening it and replacing the fan isn't going to be an easy task I can, and sending it out in different country for such trivial issue won't worth the shipping cost and time needed!

- Is there a way I can fix it?
- Is there any type of chemicals I can use on the fans?!
- What if I managed to switch it off! (in the room temperature which doesn't exceed 24c), is this very risky on the chipset?

pomdri
Posts: 7
Joined: Tue 3. May 2022, 10:19

Re: Fan Noise (Cintiq 16 Pro)

Postby pomdri » Sat 14. May 2022, 02:41

In this thread there's somebody who has managed to stop the fans with bent needles and he says that's working for him: viewtopic.php?f=5&t=5185

I'm considering getting a Cintiq 16 pro to do the same thing. I was hoping he could post some pics to see how that looks.

Hopefully Wacom stops ignoring this issue and just gives us a firmware update with an option to stop the fan completely, for all models.

BSalem
Posts: 6
Joined: Mon 18. Jan 2021, 12:14

Re: Fan Noise (Cintiq 16 Pro)

Postby BSalem » Mon 16. May 2022, 10:16

Thanks for your reply...

If will not make an option to turn off the fans (in case this not safe), then at least making the fans replacement easy!! Currently, to reach to the fans, I have to destroy the whole tablet since it's not easy at all to open it up

pomdri
Posts: 7
Joined: Tue 3. May 2022, 10:19

Re: Fan Noise (Cintiq 16 Pro)

Postby pomdri » Mon 16. May 2022, 14:44

There's some information about disassembly of the 24 model in these reddit thread (read the comments, there's more info there). Some of the info may be applicable.

https://www.reddit.com/r/wacom/comments ... _pro_3224/

Wacom should realize that the fact that people are having to mod these tablets to make them usable means it's time to remove the fans.


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