No source signal with Wacom Cintiq Pro 16 (2017)

Wacom One, Cintiq and Cintiq Pro
Valcryst
Posts: 3
Joined: Sun 12. Jun 2022, 14:21

No source signal with Wacom Cintiq Pro 16 (2017)

Postby Valcryst » Sun 12. Jun 2022, 14:34

Hi,

I just got a Wacom Cintiq Pro 16 and I can't connect it with my NVidia GTX 1060.

The Cintiq Pro 16 (2017) only has Type-C ports and my graphic card only has DisplayPort, HDMI and DVI ports.
The originals cables coming with the Wacom are all Type-C to Type-C or to Mini DisplayPort... So I bought aType-C to DisplayPort cable but it seems the Wacom doesn't support it. I get no DisplayPort signal.

What is the best solution to connect the Pro 16 with a 1060?

Will it work if I buy a Type-C / HDMI cable or maybe a Displayport/Mini Displlayport adapter?


Thx for any help.

wacom5
Posts: 1570
Joined: Tue 8. Aug 2017, 14:35

Re: No source signal with Wacom Cintiq Pro 16 (2017)

Postby wacom5 » Mon 13. Jun 2022, 06:47

Hi,
The Cintiq Pro 16 (2017) should come with the Wacom Link or the Wacom Link Plus adapter so you shouldn't need any extra cables.
http://101.wacom.com/UserHelp/en/Setup1_CintiqPro.htm
Need immediate help? Contact our Support: https://support.wacom.com

Valcryst
Posts: 3
Joined: Sun 12. Jun 2022, 14:21

Re: No source signal with Wacom Cintiq Pro 16 (2017)

Postby Valcryst » Mon 13. Jun 2022, 12:25

wacom5 wrote:Hi,
The Cintiq Pro 16 (2017) should come with the Wacom Link or the Wacom Link Plus adapter so you shouldn't need any extra cables.
http://101.wacom.com/UserHelp/en/Setup1_CintiqPro.htm


Yes, it has the Wacom Link. (USB / Mini Displayport)
But my graphic card doesn't have Mini Displayport.

That's why I bought a type-C to Displayport cable... But it doesn't work. (Maybe my DP port on the 1060 is faulty)


So, I'm asking if the Wacom Cintiq Pro 16 works with a simple Type-C/HDMI cable. (without having to buy the Wacom Link PLUS that has HDMI port)



I'd rather buy one hdmi cable for 15€ than pay 80€ for the Wacom Link+ to get another box and extra cables lying around my desktop.

wacom5
Posts: 1570
Joined: Tue 8. Aug 2017, 14:35

Re: No source signal with Wacom Cintiq Pro 16 (2017)

Postby wacom5 » Tue 14. Jun 2022, 07:01

I have never tested this but I don't see why not. It should work as long as the cable is working properly.
Need immediate help? Contact our Support: https://support.wacom.com

Valcryst
Posts: 3
Joined: Sun 12. Jun 2022, 14:21

Re: No source signal with Wacom Cintiq Pro 16 (2017)

Postby Valcryst » Tue 14. Jun 2022, 10:55

wacom5 wrote:I have never tested this but I don't see why not. It should work as long as the cable is working properly.


Well I tested a 2 in 1 USB-C adapter with a HDMI port, but it didn't work either. ~ Choetech 2in1 USB-C Adapter (Model HUB-M17)
And I read it was because some Type-C don't support alternate mode (dunno what it is).

Thus my question... Adapters are a bit tricky, but what if it a simple cable?



Nobody ever tried to connect a Cintiq Pro 16 with a HDMI cable? ^^'


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