Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Wacom One, Cintiq and Cintiq Pro
yariv6131
Posts: 13
Joined: Mon 18. Dec 2017, 12:30

Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Postby yariv6131 » Wed 15. Jun 2022, 20:11

https://www.dropbox.com/s/s229gk862rs0p ... M.mov?dl=0
Here is a link to the issue I have.In Bootcamp the issue does not exist.

A few days back everything was fine, Monterey must have updated to 12.4 and then I had this issue where palm rejection is broken. As soon as I start drawing with my hand resting on the tablet it stops the pen from drawing. I looked in the Touch preferences and it says Touch Unavailable, but it's weird because it works FULLY!

I am running Mac Os Monterey 12.4
MBP 2017 Top of the line model of the 16 inch.
CIntiq 24 HD TOUCH.


yariv6131
Posts: 13
Joined: Mon 18. Dec 2017, 12:30

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Postby yariv6131 » Sun 19. Jun 2022, 10:53

Hello,
Thank you for the support. I believe that issue is the incompatibility of drivers with 12.4
https://www.reddit.com/r/wacom/comments ... 15_cintiq/

yariv6131
Posts: 13
Joined: Mon 18. Dec 2017, 12:30

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Postby yariv6131 » Sun 19. Jun 2022, 12:27

I followed your instructions and to no avail I still can't get palm rejection, touch or drawing to work under 12.4

yariv6131
Posts: 13
Joined: Mon 18. Dec 2017, 12:30

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Postby yariv6131 » Mon 20. Jun 2022, 08:55

Conclusion: I rolled back to 12.3.1 and it all works just fine .

12.4 should be officially noted by wacom as not compatible with the current driver sets.

Thank you for your help.

wacom5
Posts: 1574
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Postby wacom5 » Wed 22. Jun 2022, 07:40

Thanks for the info. We are checking internally to confirm this. The results so far have not been consistent for every customer.

Could you please also report this to the Support team so that we get as much data as possible?
Need immediate help? Contact our Support: https://support.wacom.com

yariv6131
Posts: 13
Joined: Mon 18. Dec 2017, 12:30

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Postby yariv6131 » Thu 23. Jun 2022, 11:02

I spoke with support and sent them my log files and everything they requested. If you read reddit you'll find that this is certainly the case and the solution is that 12.4 simply isn't supported by your drivers. Support never got back to me after asking me for all the information.

wacom5
Posts: 1574
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Postby wacom5 » Mon 27. Jun 2022, 07:31

It may take a while before the data you sent is processed and you get an answer. If it really is related to the latest Mac OS version then it may take a while before this can be resolved as well. I will also do some testing on my end when I get the time.
Need immediate help? Contact our Support: https://support.wacom.com

yariv6131
Posts: 13
Joined: Mon 18. Dec 2017, 12:30

Re: Cintiq 24HD Touch Mac Os Monterey Touch Unavailable

Postby yariv6131 » Sun 3. Jul 2022, 06:14

They told me that it is a universal problem with 12.4 and it will be fixed in the coming driver


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