MAC does not recognize Cintiq or Pen only Remote

Wacom One, Cintiq and Cintiq Pro
Linda87
Posts: 2
Joined: Sun 19. Jun 2022, 14:16

MAC does not recognize Cintiq or Pen only Remote

Postby Linda87 » Sun 19. Jun 2022, 14:20

Hi all,

I have tried everything so far without results. I have owned the Cintiq 22 for about 2 years. it is normal that the pen does not work now and then but now nothing works. the Cintiq is on but if I go into the Wacom Settings the only device is the remote. It does not display the pen or the Cintiq itself.

- I deinstalled Wacom completely, and re-installed it
- I updated the driver
- I restarted the computer about 10 times
- I have checked the Settings about 100 times

thanks!
Last edited by Linda87 on Mon 20. Jun 2022, 14:28, edited 1 time in total.

wacom5
Posts: 1570
Joined: Tue 8. Aug 2017, 14:35

Re: MAC does not recognize Cintiq or Pen only Remote

Postby wacom5 » Mon 20. Jun 2022, 06:59

Hello Linda,
Thanks for all the details.
From what you describe, seems like the data connection from the tablet to the Mac via USB is not working. Please make sure the USB cable is properly connected. Avoid using an adapter if possible and if you really need to use one, try a different one. It's often the case that these are the source of the issue. You can also try replacing the USB cable and see if that helps.
If the issue persists, please contact our support team.
Need immediate help? Contact our Support: https://support.wacom.com

Linda87
Posts: 2
Joined: Sun 19. Jun 2022, 14:16

Re: MAC does not recognize Cintiq or Pen only Remote

Postby Linda87 » Mon 20. Jun 2022, 14:27

I solved it thanks :-)


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