PTH-660 Toggle Button Will not Switch

Intuos, Intuos Pro, Bamboo, Graphire, etc.
elhajj33
Posts: 2
Joined: Thu 26. Aug 2021, 21:18

PTH-660 Toggle Button Will not Switch

Postby elhajj33 » Thu 26. Aug 2021, 21:25

This issue actually happens with the toggle button AND the express keys. There's no issue when I do the diagnostic, however, I sometimes I have to click the toggle button 3 or 4 times for the function to switch (for example from zoom to change brush size).

The funny thing is this: once it "wakes" and switches once, it will be fine. i can toggle as many functions as I want. If, however, i let don't use the buttons for a while, I will need to hit the button multiple times to "wake" it again.

Again, all button presses are picked up by diagnostics. I'm just not sure what could be causing this.

wacom5
Posts: 1572
Joined: Tue 8. Aug 2017, 14:35

Re: PTH-660 Toggle Button Will not Switch

Postby wacom5 » Fri 27. Aug 2021, 08:31

That doesn't seem like the usual behavior. There is no "sleep" function for this key or anything like that. Please check with the support team. I think making a video would help in this case.
Need immediate help? Contact our Support: https://support.wacom.com

elhajj33
Posts: 2
Joined: Thu 26. Aug 2021, 21:18

Re: PTH-660 Toggle Button Will not Switch (resolved)

Postby elhajj33 » Mon 30. Aug 2021, 22:21

just reporting back on this. I spoke with Wacom and tried all sorts of software fixes. None worked. What was perplexing about the problem was the diagnostic was registering button presses.

In the end, Wacom support decided the issue was probably with the tablet itself. They recommended I swap out for another unit. I did so and the new tablet works as expected.

Hope this helps someone else

wacom5
Posts: 1572
Joined: Tue 8. Aug 2017, 14:35

Re: PTH-660 Toggle Button Will not Switch

Postby wacom5 » Tue 31. Aug 2021, 06:46

Good to know.
Thanks for sharing.
Need immediate help? Contact our Support: https://support.wacom.com


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