Wacom Intuos 5 Bluetooth connection

Intuos, Intuos Pro, Bamboo, Graphire, etc.
minuit
Posts: 3
Joined: Wed 27. Oct 2021, 13:33

Wacom Intuos 5 Bluetooth connection

Postby minuit » Wed 27. Oct 2021, 13:42

Hello everyone,

I struggeling with my Wacom Intuos 5 Pro M (PTH-651K).
The battery is fully charged.
The tablet works fine with cable.

I only have a problem with the wireless setup.
I bought the Wireless accessory kit.
It worked 3 days and now it can't connect anymore to the computer.
I test the setup on 3 differents laptops. It is the same conclusion.
The device bluetooth usb dongle is reconnized by windows as a bluetooth device.
When i press the power button on the tablet only a white led on the up left corner of the ring blink several times and nothing happen.

If anyone know what is the issue ?

Thanks to all,
Regards,
Minuit.

wacom4
Posts: 192
Joined: Tue 29. Nov 2016, 09:49

Re: Wacom Intuos 5 Bluetooth connection

Postby wacom4 » Thu 28. Oct 2021, 12:27

The WL-Kit is out of sale for quite some time now - as the PTH-651.
My first guess would be that the WL-Kit you have has a defective battery.

What happens if you remove the battery and put it into the tablet some time later?

minuit
Posts: 3
Joined: Wed 27. Oct 2021, 13:33

Re: Wacom Intuos 5 Bluetooth connection

Postby minuit » Sat 6. Nov 2021, 18:03

Hi.
i tried with two different batteries.
Nothing change.
When i plug the tablet it is the same information : Intuos Pro M (97%).
Do you think it is due to a lack of power ?

Regards,

wacom5
Posts: 1570
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Intuos 5 Bluetooth connection

Postby wacom5 » Mon 8. Nov 2021, 10:37

Could also be an issue with the receiver / transmitter.
Make sure there's as little interference as possible.
https://support.wacom.com/hc/en-us/articles/1500008991622-Potential-sources-of-Wi-Fi-and-Bluetooth-interference
Need immediate help? Contact our Support: https://support.wacom.com

minuit
Posts: 3
Joined: Wed 27. Oct 2021, 13:33

Re: Wacom Intuos 5 Bluetooth connection

Postby minuit » Fri 12. Nov 2021, 18:18

Thanks you for the link but i got a message :
oops
You're not authorized to access this page

Even if i am log to the website...

I don't think it is because of the bluetooth. It
It seems that the tablet always stays in the same mode when it is not connected to usb.
When I press any button on the tablet I only have one white led flashing at the top right of the circle.
Is there a procedure to reset the device?

Regards,
Minuit


Return to “Pen Tablets”