extra horizontal lines in PowerPoint

Intuos, Intuos Pro, Bamboo, Graphire, etc.
OksanaS
Posts: 2
Joined: Mon 15. Nov 2021, 17:25

extra horizontal lines in PowerPoint

Postby OksanaS » Mon 15. Nov 2021, 18:04

Dear Wacom users,

I am seriously suffering from the issue of extra horizontal lines appearing while using my Wacom Intuos CTL 4100 during online classes via Teams in PowerPoint. Basically, when I share PowerPoint presentation and add comments that I hand-write, these horizontal lines appear from time to time. Wacom works well in Teams Whiteboard or Miro.

It has been three months of this horrible experience. This is always a lottery will it happen during my online class or not.

I already contacted Wacom Support, as they recommended I deleted and re-installed Wacom Desktop Center, changed a driver (to 6.3.44-3, I work in Windows 10), no need to update Wacom Desktop Center.

Screenshot here:
https://drive.google.com/file/d/1puDAiA ... sp=sharing

Or it is easier to change pen tablet?
Last edited by OksanaS on Tue 16. Nov 2021, 14:03, edited 1 time in total.

wacom5
Posts: 1570
Joined: Tue 8. Aug 2017, 14:35

Re: estra horizontal lines in PowerPoint

Postby wacom5 » Tue 16. Nov 2021, 07:47

Hello,
Can you tell me if Windows Ink is set to On or Off in the Wacom Tablet Properties?
You can enable or disable this in the "Mapping" tab.

By the look of the lines, I don't think there is an issue with the hardware but I would have to run some tests to try and reproduce your issue.
Need immediate help? Contact our Support: https://support.wacom.com

OksanaS
Posts: 2
Joined: Mon 15. Nov 2021, 17:25

Re: extra horizontal lines in PowerPoint

Postby OksanaS » Tue 16. Nov 2021, 09:19

Thank you for your reply. I tried both with Windows ink On and Off. The issue continues in both cases.

wacom5 wrote:Hello,
Can you tell me if Windows Ink is set to On or Off in the Wacom Tablet Properties?
You can enable or disable this in the "Mapping" tab.

By the look of the lines, I don't think there is an issue with the hardware but I would have to run some tests to try and reproduce your issue.

wacom5
Posts: 1570
Joined: Tue 8. Aug 2017, 14:35

Re: extra horizontal lines in PowerPoint

Postby wacom5 » Tue 16. Nov 2021, 16:20

Understood. In that case, please check with the support team as more advanced troubleshooting will be needed.
Need immediate help? Contact our Support: https://support.wacom.com


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