Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Wacom Bamboo One Dual Monitor Problem

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Fri 28. Jan 2022, 22:16

Wacom Bamboo One Dual Monitor Problem

Postby dudek0807 » Fri 28. Jan 2022, 22:22

Hello, I'm using Wacom Bamboo One with dual monitor setup. I use the tablet and pen to mostly play osu.
I have custom border set up on tablet and I'm using it only on second screan. The problem I am struggling with is cursor is rapidly changing positions between two points on screen (I believe its about 45 degree diagonal short distance but noticable). It happens in game and on desktop aswell. Wen In mapping setiing I turn on Windows Ink, position changing is slower and in game not noticable, but when I click on a tablet with pen it changes. If necessary I can provide video and screen of its behaviour

Posts: 1566
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Bamboo One Dual Monitor Problem

Postby wacom5 » Mon 31. Jan 2022, 09:01

From your description it sounds like a hardware issue but please contact our support and send them a video of the issue.
Need immediate help? Contact our Support: https://support.wacom.com

Posts: 1
Joined: Mon 7. Feb 2022, 09:46

Re: Wacom Bamboo One Dual Monitor Problem

Postby Johnmo89 » Mon 7. Feb 2022, 09:48

I had a similar problem (with a dancing cursor). It turned out that the power supply of the diode tape, which was about a meter from the tablet, was to blame. I turn on the tape - and the cursor starts to dance, turn it off - and the problem immediately disappears. I'm not an expert in electronics, but, apparently, the transformer emits some kind of electromagnetic wave distortion that separates the tablet pen from the design. I moved the power supply outside the premises, and the problem disappeared. So, a few years later, I put a second xp-pen next to my ctl 671 and I got the same problem with the y cursor. Apparently, the transformer built into the xp-pen affects the pen in the same way as the diode strip power supply. But now I already knew where to look for the problem, so I saved myself a lot of nerves.
So if you have a similar problem with this or another graphics tablet, check the environment for devices with powerful power supplies or transformers, and, if possible, test the tablet with these devices turned off. Probably, the problem may lie precisely in their close location. I really hope this comment helps you.

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