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Problems with Wacom Intuos Pro M and Loupedeck

Posted: Wed 20. Apr 2022, 15:08
by SamxFisher
I have a problem with my Intuos pro M by bluetooth when I start Loupedeck software.

If I have the Intuos Pro M connected via bluetooth and execute the loupedeck software (this issue does not need to have Loupedeck CT plugged in) when I move the cursor on Win10, either touch or pen, every 4 seconds, cursor freeze for a second. If I close the loupedeck software, or connect wacom via usb cable all is working fine again.

Both software (loupedeck and wacom drivers) is at last version updated.

EDIT: I've discovered that the problem is with the new 5.x Loupedeck software, I installed Loupedeck v4.1.1 and now Wacom works well on bluetooth, but now Loupedeck CT does not works...

Does Loupedeck knows something about this issue? There is no forum or ticket system on loupedeck website.

Re: Problems with Wacom Intuos Pro M and Loupedeck

Posted: Thu 28. Apr 2022, 06:48
by kschmitte
Checking with Loupedeck...
For the support part of Loupedeck:
• FAQ/Main site: https://support.loupedeck.com/
• Create a Support Ticket: https://support.loupedeck.com/kb-tickets/new

Does this help?

Re: Problems with Wacom Intuos Pro M and Loupedeck

Posted: Wed 18. May 2022, 10:23
by SamxFisher
You're right, thanks a lot!

Re: Problems with Wacom Intuos Pro M and Loupedeck

Posted: Thu 26. May 2022, 10:18
by SamxFisher
I've spoken with Loupedeck Technical Service and they said are investigating it, but they are not able to replicate the problem.

I've recorded a video showing how only happens with the PTH-660 on bluetooth and not with other wacom devices.

https://www.youtube.com/watch?v=qsDnXVckmUs

I'm starting to think the problem is on some PTH-660 and not on the Loupedeck software.