Wacom Forum - Wacom Europe GmbH

Hi,

I have Windows 10 and inkspace 2.7.4 from from Microsoft store. The device is not registering properly. Sometimes it is paired with windows but it is never connected. I have to remove it from paired devices Windows/Settings/Bluetooth Devices in order to try again.

I installed wireshark and I can provide the bluetooth communication exchange if that is any help.

The smartpad works because I can connect with inkspace from android. Also I tried tuhi from linux and that worked too.

But for the life of me I cannot make it connect to Windows 10.

Please help.

Try checking if there is a driver update for the Bluetooth Driver by checking the Windows Device manager. If the issue persists, please check with your computer manufacturer.

I have HP 250 G5 Notebook with the latest drivers.

I tried to download drivers from intel and intel-driver-assistant said that I have the latest 21.80 or something.

I installed the drivers anyway to no avail.

I don't see any BLE services after pairing. Is this the problem? That's why the device does not register?

Vassilis

You might have an issue with your Bluetooth card then. Please check with your manufacturer.