Cannot use live mode on dell laptop windows 10

Bamboo Spark, Bamboo Slate, Bamboo Folio
alfredvanhaas
Posts: 1
Joined: Thu 8. Jul 2021, 22:09

Cannot use live mode on dell laptop windows 10

Postby alfredvanhaas » Thu 8. Jul 2021, 22:16

Hi to all. I am sorry if this subject has been discussed before. I have a bamboo slate and I am trying to get it to work for my dell laptop windows 10. I teach physics online and I was hoping to upgrade my lessons using the bamboo slate. However whenever I try to use live mode for live lessons, inkspace is stuck indefinetely in the "tap to connect" screen. I have activated the bamboo slate which has a green light on, but it never goes past the afforementioned step to use live mode. Anyone know how to fix this?

wacom5
Posts: 1572
Joined: Tue 8. Aug 2017, 14:35

Re: Cannot use live mode on dell laptop windows 10

Postby wacom5 » Mon 26. Jul 2021, 07:46

Hello,
It could be an issue with Bluetooth. If you haven't already, please confirm if all Windows updated are installed. If there's an update for the Bluetooth driver, it should be installed automatically.

Additionally, please confirm if the Bamboo Slate is working as expected outside of live mode? Does it work when you try using it with a Smartphone?
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