Problem drivers with cloud

[BillyG]

Mac book pro retina 2013 / High Sierra / Version 10.13.6 / Intuos Pro S

Hello,

Cannot retrieve my tablet preferences from the cloud (Wacom desktop center > settings backup > cloud backup). Every time I click on "Manage", "Restore" or save", the application always closes! How to solve this problem?

Sincerely.

[wacom5]

Please make sure you have the latest version of the Wacom driver installed. You can download it from here: http://www.wacom.com/support/product-support/drivers
Also, make sure the Wacom Desktop Center is allowed internet access.

[BillyG]

Hi,

I have version 6.3.31-4. I reinstalled them, it still doesn't work. How to check the Internet access of the application on Mac?

[wacom5]

Just make sure that your firewall is not blocking the Wacom Desktop Center if you have yours activated. Check in Mac Privacy & Security settings.
If the issue persists, contact our support: https://support.wacom.com/

[BillyG]

I disabled it, it doesn't work.. Okay, I'll check with the support.

I'll come back if I have the solution.