Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Adobe Animate Eraser problem

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
Posts: 1
Joined: Sat 21. Nov 2020, 13:53

Adobe Animate Eraser problem

Postby AgrisCaurs » Sat 21. Nov 2020, 14:35


I'm having a problem while I erase with pressure turned on. When I lift my pen from tablet surface pressure goes to max and deletes a big blob.
Happens maybe 20% of the time. But still annoying. I have tried reinstalling drivers (from scratch by using App Cleaner app). Issue still persists.
I made a screen record to illustrate the problem : https://www.youtube.com/watch?v=OxiVOZS ... e=youtu.be

Other problem is - I assigned eraser to one of buttons on my pen, but it doesn't work unfortunately. While erasing with pen's other side works. (still talking about Adobe Animate)

The problem is there for a quite long time. I've gone through many Adobe Animate & Wacom driver updates, but it's still there.

Don't know if this is Adobe or Wacom problem. I've asked this on Adobe forum as well.

My current specs:
Mac OS 10.15.6 (catalina)
Cintiq 16 (6.3.41-2)
Adobe Animate 21.0


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