Inkspace PC app stopped syncing

Inkspace, Marketplace, Bamboo Paper, sign pro PDF, etc
chipwrapper
Posts: 6
Joined: Mon 29. Nov 2021, 06:14

Inkspace PC app stopped syncing

Postby chipwrapper » Mon 29. Nov 2021, 06:26

The Inkspace program for Windows stopped syncing in either direction with the Inkspace cloud service / web portal for me on or after November 19th, 2021. New local pages are not uploaded to the cloud and old pages are not downloaded to the Inkspace app on my PC. This is the same problem on both my laptop and server.

The automatic syncing on Inkspace was the reason I selected Wacom tablets. Now it is just disabled without notice.
Last edited by chipwrapper on Tue 8. Feb 2022, 04:20, edited 1 time in total.

wacom5
Posts: 1573
Joined: Tue 8. Aug 2017, 14:35

Re: Inkspace PC app stopped syncing

Postby wacom5 » Mon 29. Nov 2021, 10:58

I can reproduce this so at least we are sure there is no issue with your account? Would you mind checking with ou support and providing some additional details?
Need immediate help? Contact our Support: https://support.wacom.com

chipwrapper
Posts: 6
Joined: Mon 29. Nov 2021, 06:14

Re: Inkspace PC app stopped syncing

Postby chipwrapper » Tue 30. Nov 2021, 00:32

...
It does not appear that there is anything wrong with my account. My account works in Inkspace on my android devices and also works in Wacom Notes and Bamboo Paper to sync both ways on the same computers at the same time that the Inkspace PC program will not connect to the cloud.
Last edited by chipwrapper on Tue 8. Feb 2022, 04:21, edited 1 time in total.

wacom5
Posts: 1573
Joined: Tue 8. Aug 2017, 14:35

Re: Inkspace PC app stopped syncing

Postby wacom5 » Tue 30. Nov 2021, 08:01

No need but if you have the support ticket number I can check with the Customer Support team what is the status of your ticket.
Need immediate help? Contact our Support: https://support.wacom.com

chipwrapper
Posts: 6
Joined: Mon 29. Nov 2021, 06:14

Re: Inkspace PC app stopped syncing

Postby chipwrapper » Tue 30. Nov 2021, 21:34

........... Pointless
Last edited by chipwrapper on Tue 8. Feb 2022, 04:22, edited 1 time in total.

wacom5
Posts: 1573
Joined: Tue 8. Aug 2017, 14:35

Re: Inkspace PC app stopped syncing

Postby wacom5 » Wed 1. Dec 2021, 08:14

Ok, I see you already sent all the details and this has been reported to the Devs. Let's hope they can figure out the issue soon.
Need immediate help? Contact our Support: https://support.wacom.com

Karl3000
Posts: 1
Joined: Wed 8. Dec 2021, 14:14

Re: Inkspace PC app stopped syncing

Postby Karl3000 » Wed 8. Dec 2021, 14:23

Hello,
I have the same problem and I must say that I am very disappointed, because I have now received the following answer from support:

Hello,
Thank you for your feedback and understanding.
We have just received information that the synchronization feature for the Windows and Mac version of the Inkspace application has been disabled.
We apologize for any inconvenience this may have caused.
Sincerely yours,


I now have 2 devices which I cannot use as they were intended to be connected and synced to Win10 computers.

chipwrapper
Posts: 6
Joined: Mon 29. Nov 2021, 06:14

Re: Inkspace PC app stopped syncing

Postby chipwrapper » Tue 14. Dec 2021, 07:43

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Last edited by chipwrapper on Tue 8. Feb 2022, 04:18, edited 2 times in total.

chipwrapper
Posts: 6
Joined: Mon 29. Nov 2021, 06:14

Re: Inkspace PC app stopped syncing

Postby chipwrapper » Tue 14. Dec 2021, 07:50

....................
Last edited by chipwrapper on Tue 8. Feb 2022, 04:17, edited 1 time in total.

chipwrapper
Posts: 6
Joined: Mon 29. Nov 2021, 06:14

Re: Inkspace PC app stopped syncing

Postby chipwrapper » Sun 6. Feb 2022, 03:11

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Last edited by chipwrapper on Tue 8. Feb 2022, 04:17, edited 2 times in total.


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