Inkspace PC app stopped syncing

[chipwrapper]

The Inkspace program for Windows stopped syncing in either direction with the Inkspace cloud service / web portal for me on or after November 19th, 2021. New local pages are not uploaded to the cloud and old pages are not downloaded to the Inkspace app on my PC. This is the same problem on both my laptop and server.

The automatic syncing on Inkspace was the reason I selected Wacom tablets. Now it is just disabled without notice.

[wacom5]

I can reproduce this so at least we are sure there is no issue with your account? Would you mind checking with ou support and providing some additional details?

[chipwrapper]

...
It does not appear that there is anything wrong with my account. My account works in Inkspace on my android devices and also works in Wacom Notes and Bamboo Paper to sync both ways on the same computers at the same time that the Inkspace PC program will not connect to the cloud.

[wacom5]

No need but if you have the support ticket number I can check with the Customer Support team what is the status of your ticket.

[chipwrapper]

........... Pointless

[wacom5]

Ok, I see you already sent all the details and this has been reported to the Devs. Let's hope they can figure out the issue soon.

[Karl3000]

Hello,
I have the same problem and I must say that I am very disappointed, because I have now received the following answer from support:

Hello,
Thank you for your feedback and understanding.
We have just received information that the synchronization feature for the Windows and Mac version of the Inkspace application has been disabled.
We apologize for any inconvenience this may have caused.
Sincerely yours,


I now have 2 devices which I cannot use as they were intended to be connected and synced to Win10 computers.

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