Computer monitor flashes on Office365 Apps when using Intuos

Intuos, Intuos Pro, Bamboo, Graphire, etc.
jteems1
Posts: 1
Joined: Thu 16. Dec 2021, 15:19

Computer monitor flashes on Office365 Apps when using Intuos

Postby jteems1 » Thu 16. Dec 2021, 15:24

Has anyone experienced monitor flickering when using the Intuos with O365 applications? Any time I try to use the device inside of O365 applications (Word, PPT, etc.) the entire screen flickers on and off, rendering my Intuos mostly unusable. It works great in OneNote 2016 though.

My Video drivers are up to date.
My Intuos drivers are up to date.

Anything else to check?

wacom5
Posts: 1573
Joined: Tue 8. Aug 2017, 14:35

Re: Computer monitor flashes on Office365 Apps when using Intuos

Postby wacom5 » Fri 17. Dec 2021, 10:01

Hi,
Is your Windows fully updated? There were a lot of users reporting similar issues in 2019 and my guess is that this has been fixed in the meantime through updates.
https://www.google.com/search?q=Windows+ink+pen+flicker&rlz=1C1GCEU_enDE820DE820&oq=Windows+ink+pen+flicker&aqs=chrome..69i57j33i22i29i30.14664j1j7&sourceid=chrome&ie=UTF-8

If it persists, you will need to report this to Microsoft since it is not directly related with the tablet or the tablet driver but with the software.
Need immediate help? Contact our Support: https://support.wacom.com

UNSAINTED
Posts: 1
Joined: Tue 1. Feb 2022, 17:23

Re: Computer monitor flashes on Office365 Apps when using Intuos

Postby UNSAINTED » Tue 1. Feb 2022, 17:25

wacom5, thanks a lot for your advice! updating of my windows really helped me


Return to “Pen Tablets”